Privacy Policy

This policy explains what information Premium Walls collects through this website, why we collect it, and how long we keep it.

What we collect

When you submit an enquiry or estimate request, we collect your name, mobile number and the property details you choose to share — service required, locality or pincode, property type and status, approximate size, preferred inspection date and time, and any message or photographs you attach. Providing a WhatsApp number and email address is optional.

We also record which page the enquiry came from, the referring website and any campaign parameters in the link you followed. This tells us which services and areas generate enquiries. We store a one-way digest of your IP address rather than the address itself, solely to detect automated abuse of the forms.

Why we collect it

To contact you about your enquiry, arrange a site inspection, prepare a quotation and deliver the work. We do not sell your information, and we do not use it for advertising unrelated to your enquiry.

Who can see it

Access is limited to Premium Walls staff who need it to respond to your enquiry and manage the project. Enquiry notifications are delivered by our email provider, Brevo.

Photographs you upload

Photographs help us understand the surface condition before a visit. They are stored with your enquiry and used only for assessment and quotation. We will not publish any photograph of your property as a project case study or review without asking you first and recording your permission.

How long we keep it

Enquiry records are retained while your project is active and for a defined period afterwards, so we can honour warranty discussions and answer follow-up questions. You may ask us to delete your enquiry at any time.

Your choices

You can ask us to correct or delete the information we hold about you, or to stop contacting you. Use the contact details on our contact page.

Changes

If this policy changes, the revised version will be published on this page.